Report a Concern
Your Voice Matters
At School of Coding AEP, the safety and wellbeing of every learner is our highest priority. If you are concerned about the safety, welfare or wellbeing of a child or young person, we encourage you to tell us. You do not need to be certain that abuse or neglect has occurred. If something doesn’t feel right, please report it. Every safeguarding concern is taken seriously and will be reviewed by our Designated Safeguarding Lead (DSL) in accordance with our Safeguarding and Child Protection Policy.
If someone is in immediate danger
If a child or young person is at immediate risk of harm, call 999 immediately before completing this form. If your concern relates to a child who is not attending School of Coding AEP, you should also contact your local Children’s Services or the Police.
Who can report a concern?
Anyone can report a safeguarding concern, including:
- Learners
- Parents and carers
- Schools and referral partners
- Members of staff
- Professionals
- Members of the public
You are encouraged to provide your contact details so that we can contact you if we require further information.
What happens next?
Once your concern has been submitted:
- It is received securely by our Designated Safeguarding Lead (DSL).
- The information is reviewed as soon as possible.
- Further information may be requested where appropriate.
- Appropriate action is taken in line with our safeguarding procedures.
- Where necessary, we will work with schools, local authorities, the Police and other safeguarding agencies.
Please note that, due to confidentiality and data protection requirements, we may not be able to provide updates on the outcome of a safeguarding concern.
Thank you for helping us safeguard children and young people.
Complaints, Service Concerns and Feedback
If your enquiry is not a safeguarding matter, you can use this section to:
- Make a formal complaint
- Raise a concern about our provision or service
- Provide compliments or suggestions for improvement
We are committed to listening to feedback and resolving concerns fairly, promptly and professionally. Wherever possible, we encourage concerns to be raised informally in the first instance so they can be resolved quickly.
To contact us, please email:
Please include:
- Your name and contact details
- A clear description of your concern, complaint or feedback
- Any relevant dates or supporting information
- The outcome you are seeking (where appropriate)
We will acknowledge your correspondence and respond in accordance with our Complaints Policy.